Customer Success Manager - Manager Jobs in London

Job Description

About the Customer Success Manager jobs in London 

Are you our new Customer Success Manager?

AudienceProject is looking for a Customer Success Manager based in London, Hamburg, Berlin or our headquarters in Copenhagen to support our continued growth.

Do you enjoy engaging with new people? And do you thrive in a fast-paced work environment? Then we have an opportunity for a career in a fast-growing scale-up that directly cooperates with companies such as Meta, Google and Amazon.

AudienceProject is a leading SaaS company with 80+ employees delivering audience measurement and research solutions to major advertisers, agencies and publishers across Europe.

Our platform enables clients to better understand the reach and effect of their campaigns across channels, helping them make confident marketing decisions to reach and impact their audiences more effectively.

Embarking on our second decade of audience measurement, we are now looking for a motivated Customer Success Manager to join our team.

Joining AudienceProject will give you a front-row seat in the rapidly evolving marketing technology sector and an opportunity to work within a respected business, delivering insights about audiences across the world's largest media channels to top-tier clients.

What you will do as Customer Success Manager Jobs in London 

As a Customer Success Manager, you will be responsible for ensuring the success of our customers and further developing the relationship with them. You will help support and grow our existing client base in Europe and work with global customers like Meta, Google, Kia, Boots, GroupM, Omnicom Media Group, and many more.

The overall goal of the job is to increase customer adoption and retention of the platform. You will work proactively with customers allowing them to see the value of the platform.

You will be reporting directly to the Head of Customer Success, and your day-to-day activities will include:

• Onboarding new customers
• Delivering strategic business reviews
• Organise and lead customer workshops
• Support renewals and upsells of existing customers
• Manage customer escalations
• Become a product expert and ensure customers adopt the platform
• Manage internal stakeholders
• Be the voice of the customer and manage internal stakeholders to drive outcomes
• Drive internal processes and help improve ways of working

Who you are as Customer Success Manager London Jobs

You are an empathetic person with a curious attitude who is passionate about digital media and customer support.

• Experience in software, digital media or ad tech
• 2-5+ years experience in account management, customer success, client solutions or support roles
• Empathetic, inclusive and a curious attitude toward colleagues and customers
• Open to feedback and development
• Excel in building and maintaining close relationships with customers and colleagues
• Strong communication and problem-solving skills
• Drive to ensure productivity, efficiency, persistence and execution
• Guts to ask questions and raise issues internally
• Fluent in English (additional European languages are a bonus)

What we offer for London Customer Success Manager Jobs

A unique career opportunity in a fast-growing scale-up full of curious, intelligent and creative people where you can grow as we grow our company.

• Competitive salary
• Home internet paid
• Hybrid work model
• International environment
• Friendly, supportive and helpful colleagues
• Innovative and market-leading products and services
• Working directly with some of the most modern and successful companies of our time
• Mentorship from thought leaders in the industry

Send us your application for Customer Success Manager

If you can see yourself in the above and want to work for a leading SaaS company, we want to hear from you.