WhizzHR is Hiring a Patient Relations Executive / Call Centre Executive in Dubai
Job Title: Patient Relations Executive / Call Centre Executive
Job Overview:
We are looking for a compassionate and customer-focused Patient Relations Executive / Call Centre Executive to join our team. The ideal candidate will be the first point of contact for our patients, providing outstanding service and support over the phone and in person. Fluency in English is mandatory, and knowledge of Arabic, Chinese, or Russian is highly preferred.
Key Responsibilities:
Handle inbound and outbound calls to assist patients with inquiries, appointment scheduling, and follow-ups
Provide clear and courteous information about services, procedures, and availability
Maintain accurate patient records and ensure confidentiality
Act as a liaison between patients and healthcare providers to ensure a smooth experience
Resolve patient concerns with professionalism and empathy
Support front desk or reception tasks when needed
Collaborate with other departments to ensure timely and accurate communication
Requirements:
Fluency in English (mandatory); knowledge of Arabic, Chinese, or Russian is a strong advantage
Previous experience in a call centre or patient relations role, preferably in the healthcare industry
Excellent communication and interpersonal skills
Ability to multitask and remain calm under pressure
Basic computer skills and familiarity with CRM or hospital management systems
Empathetic, patient-oriented, and detail-focused
What We Offer:
A supportive and professional work environment
Opportunities for growth within the organization
Training and development programs
Competitive salary and benefits package
Kindly share your Resume at Hello@whizzhr.com
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