Customer Service Apprentice - Customer Service Jobs in Corby

Job Description

About the job

Tomorrow is our home

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Customer Service Intern

Corby / Fixed Term Contract* / Monday – Friday 9-5pm / £15,000 per annum
 

• 15 months
   

Your Responsibilities

You will be responsible for delivering outstanding customer service through handling customer enquiries via inbound telephone calls for the service we offer. Initially this will be booking engineer visits with the view of adding additional service skills of the below in the near future:

• Registering appliance warranties; Offering extended warranties; Identifying and ordering spare parts and accessories; providing and assisting with troubleshooting and ongoing maintenance of an appliance; Providing pre-purchase advice and replacement appliances.
• You will ensure that telephone calls are handled promptly, efficiently and meet our Call and Quality Targets. With strong communication skills you will maintain a professional attitude, building and maintaining relationships with internal and external customers in addition to BSH contact centres in other countries. You will also adhere to GDPR legislation and ensure full confidentiality at all times.
   

Your profile

• A customer service background would be desirable; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy
• Accuracy, flexibility and the ability to problem solve will be necessary in this role
• The ability to work as an individual whilst contributing to the overall success of the team is paramount
• You will also need to be computer literate, able to work under pressure and be self-motivated
   

Your benefits

• Competitive salary
• Real Living Wage Employer
• NVQ Customer Service Level 2 Practitioner qualification paid for by the company
• Bonus Scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Employee discount and access to BSH reward website
• Training and Development opportunities
   

Working hours

Monday-Friday 9-5pm, no weekends or bank holidays

Further information

If you share our values and have the drive and enthusiasm to help us fulfil our vision of significant growth, we would like to meet you. Please click APPLY now to register your interest in this role.

Job Types: Full-time, Fixed term contract

Contract length: 15 months

Salary: £15,000 per year (increasing to £24K after successful completion of the apprenticeship programme and if offered a permanent position)

Schedule

• Monday to Friday
   

Supplemental Pay Types

• Bonus scheme
   

Work Location: Corby