Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As a call support executive, you will be the first point of contact for the company. You will handle the flow of calls through the business and ensure that all calls are attended and answered, providing support & information to the clients in a professional manner.
In this role, you will:
Handle all inbound calls from clients & customers
Identify the needs of the customer or client, resolve issues where possible and provide solutions
Direct the calls or take messages and pass it on to the relevant teams
Ensure customer satisfaction by providing professional call support
Maintain & keep a log of all the incoming calls and analyse data
Any other task assigned by the management
Requirements
A secondary education is required
Proven working experience in a front office handling receptionist or customer support responsibility
At least 2 years of experience within the UAE
Proficient with Microsoft Office Suite and using MAC
Bilingual (English & Arabic)
Solid communication skills both written and verbal
Ability to be resourceful and proactive in dealing with issues that may arise
Ability to organise, multitask, prioritise and work under pressure
Professional attitude and appearance
Friendly and well spoken
Customer service attitude
A can-do and flexible approach
Can perform under pressure and operate in a fast pace environment
Strong collaborative skills
Benefits
A fast paced, high performing team
Multicultural environment with over 60 different nationalities
Competitive Tax-free Salary
Comprehensive Health Insurance
Annual Air Ticket Allowance
Employee discounts at multiple vendors across the emirates
Rewards & Recognitions
Learning & Development opportunities
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