Timely - Customer Support Specialist (Remote, Australia or New Zealand)

Job Description

We are looking for a Customer Support Specialist to support our Timely customers with using the Timely software and products, so they can focus on their passion over admin.

Timely and SalonBiz serve over 24,000 customers in 100 countries. We provide booking and client management software and are on a mission to build the leading platform for beauty professionals. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. Our software helps business owners take control of their calendar, make more money and deliver amazing experiences that keep their clients coming back.

The core purpose of the?Customer Support Specialist is to exemplify Timely and EverCommerce values, and will help us achieve our goal of simplifying and empowering the lives of business owners by:
 

• Demonstrating how we empower our customers every single day by being available via phone, email, chat and social media, and responding quickly with optimal solutions.
• Providing authentically human, friendly and professional interactions with our customers every time.
• Employing our investigative skills and initiative to troubleshoot and tackle the toughest of customer issues.
• Looking for opportunities to demonstrate additional value of the Timely platform to our customers.
• Never settling for the status quo by looking for opportunities to improve how we deliver support at Timely.
• Working cooperatively with each other and other Timely teams to deliver the best platform and customer care.