Technical Support Analyst

Job Description

About You

Basic Qualifications (essential):
 

• 3+ years’ experience in a customer facing Support Analyst role.
• Able to read, write and speak Japanese.
   

Other Qualifications:
 

• Experience troubleshooting enterprise software.
• Have attention to detail and deep understanding of support best practices.
• Proven ability to balance multiple priorities and communicate across organizational boundaries.
• Excellent analytical and problem solving skills.
• Exceptional written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability.
• Ability to assess business impact and prioritize work with the right level of urgency for customer needs.
• Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
   

The following skills would be highly valued (favourable, but not essential)
 

• Previous experience or knowledge of finance and/or financial planning software applications or integrations.
• Bachelor’s/Master’s degree or foreign equivalent degree in Business, Management Information Systems, Computer Science, or a related field or equivalent work experience.
• Working knowledge of SQL and DBMS.
• Technical skills in the following:
  • Web Services / API.
  • ETL, Pentaho, Integration Implementation or Support.
  • ELK / any log aggregation tool.
     

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.