Customer Service Specialist - Dubai Jobs

Job Description

About the Dubai Customer Service Specialist Jobs

Country

United Arab Emirates

Job Family

Operations

We Show The World What People Want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Purpose of the Role

• Assures that all clients are receiving the highest quality and professional standards services by achieving data quality objectives.
• Coordinates and develops innovative solutions for highest level of data quality and data reporting
• Deep dive in client queries involving high volumes of data and meet dedicated timelines
• Coordinate with Global Service Centers to ensure operational execution of all deliverables
   

Key Activities

• Analyze big volumes of data for quality and trend issues, by following standard workflows and pre-defined quality checks (QC)
• Responsible for deep diving in client issues and queries for root cause and actioning on the same within defined timelines
• Support on global cleanups and other adhoc panel quality topics
• Serve as a day-to-day point of contact between the Global Service Center and training them on data, analysis, QC, ensuring thorough checks of their work and data quality.
• Assess and constantly improve quality standards, productivity and processes and actively support where necessary in high complex daily tasks.
• Should follow all local requirements as deemed necessary by the Operations Manager to facilitate a smooth operational excellence
• Can troubleshoot, prioritize, and provide best quality work in a challenging and fast paced environment.
• Keen and able to learn new tools and enhance existing workflows.
   

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.