As part of our Customer Connections Division Airband are now have an opportunity for a Helpdesk Support Desk Technician.
Salary £25,750 + benefits – hybrid working minimum of 2 days based in our Droitwich office
Essentially this position will be responding to customer network issues, involving lots of customer communication, live chat and call resolution plus providing technical support and troubleshooting leading to timely resolution.
Working as part of a team of 6 Technicians the role offers a variety of work streams and lots of collaboration to solve any escalations and wider issues plus overseeing resolution process with wider network problems as well as This is a Permanent Hybrid position reporting to our Droitwich Head office at least 2 times per week.
Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.
• We are looking for a Tech professional, savvy with a good understanding of computer systems, mobile devices and other tech products.
• Possess a strong understanding of networking concepts such as TCP/IP, DNS, WAN, and LAN
• Proven experience as a help desk technician, 2 Line or other customer support role
• Working knowledge of wireless and fibre networks is desirable but full training will be given.
• Ability to remain calm in stressful environments.
• Great organisational skills and the ability to prioritise.
• A real awareness and understanding of collaborative communication and Team spirit.
• Customer-oriented and an interest in emerging sector specialism and trends.
Responding to customers via email, live chat or phone and answering their network queries.
Working as part of a team to identify solutions 2nd Line solutions.
Monitoring the network and responding appropriately.
Troubleshooting customers’ network issues over the phone, organising service calls.
Completing customer processes to log information.
Help Airband expand by selling the product when possible.
Always providing an exceptional customer service experience.
Competitive Salary.
25 days of paid leave a year rising to 30 plus bank holidays with service.
5% Airband pension plus a minimum 3% employee contribution.
Customer referral bonus - a thank you for every customer you send our way.
We offer hybrid working – a mix of working from home and in the office.
Free Broadband - If you are in our coverage, you can benefit from free broadband with us!
20% off your monthly line rental on EE’s phone, tablet, SIM only or mobile broadband plans.
Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!
Refer a friend reward scheme – a selection of great rewards to choose from!
Attention Job Seekers before you apply :
Stay Updated with the Latest Job Opportunities!
At a2zfinders.com, we are committed to helping you find job opportunities without any extra costs. We do not charge job seekers—our revenue comes from ads and companies posting jobs.
Important Reminder: If any recruiters or consultants ask for money in exchange for a job through our platform, it’s not something we endorse. While we do our best to ensure fairness, always remain vigilant. You shouldn’t have to pay anyone to get a job through a2zfinders.com
To keep your job search free and secure, we invite you to stay connected and receive daily job updates through any of our social media platforms: