A3malouna.com on behalf of:
A3malouna.com
Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
Key Responsibilities:
? Respond to customer inquiries professionally and promptly.
? Resolve customer complaints and escalate issues when necessary.
? Maintain detailed records of customer interactions.
? Meet service level agreements (SLAs) and key performance indicators (KPIs).
? Provide product and service information to customers.
Required Skills:
? Excellent verbal and written communication skills.
? Strong problem-solving abilities.
? Patience and empathy in handling customer concerns.
? Ability to work in a fast-paced environment.
? Familiarity with CRM tools and customer support software.
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