Client Support Specialist - Spanish Remote Voice Process Jobs

Job Description

Position : Client Support Specialist, Bilingual Spanish

Location : Remote (must be able to work on Pacific Time)

Position Summary

The Client Support Specialist (Bilingual, Spanish) is a quick learner who is reliable, can multitask, with strong phone, text, and e-mail communication skills. The primary function of this role is to support the different omni channel communication platforms that necessitate a response to both internal (Consumer Direct/Retail) and external clients.

Compensation: $17/hr

Responsibilities
 

• Spanish Ring Group
• Rapid Apps
• WOM/Ret Customer
• Twilio/Flex
• Email Only prospects
• Marketing Inbound
• E-consent Helpline
• Rapid App Helpline
• Triggers
• Payoffs
• Sold Triggers
• Redo Folder
• Dialer Status Report
• Just Listed
   

Qualifications
 

• Exceptional interpersonal communication and customer service skills
• Fluent in Spanish
• Ability to communicate effectively via email, orally and in written form with co-workers, clients, and employees
• Multi-line telephone experience
• Multi-tasking ability
• Works well in a fast-paced environment
• Excellent attention to detail
• Intermediate computer skills (Mac and/or PC)
• Proficient using Microsoft Word, Excel and PowerPoint
• Ability to follow instructions and procedures
   

Desired Education/Experience
 

• High school diploma or general education degree (GED);
• One to two years' experience in a call center or administrative support role is preferred