A global leader in multilingual customer service, sales, and technical support. We value diversity and foster an inclusive workplace where everyone is welcome to bring their unique perspective. Join our team and contribute to a vibrant and innovative culture.
Our Client:
Premier Foods plc is a leading British food manufacturer renowned for iconic brands like Mr Kipling, Ambrosia, and Bird's Custard.
Our Values:
Customer-Centric: Passionate about delivering exceptional customer support and exceeding expectations
Proactive: A curious and solution-oriented approach to problem-solving
Collaborative: Strong teamwork ethic focused on achieving personal and team goals
What you'll be doing?
Understand the client: Gain a deep understanding of client activity, campaigns, products, vision, and values
Become a campaign expert: Master the administrative details of your assigned campaigns
Handle all communications: Professionally manage all incoming and outgoing communication, including post, written correspondence, and other channels as agreed
Update systems: Accurately maintain campaign information in designated systems
Exceed performance targets: Meet and exceed all quantitative and qualitative performance goals
Attend training: Participate in training sessions to stay updated on client and contact center requirements
Adhere to protocols: Follow all client protocols and procedures
Requirements
What skills & experience you'll bring to us?
Education: GCSE/O-Level standard in Maths and English
Communication: Excellent verbal and written communication skills
Customer Service: Passionate about providing exceptional customer service
Administrative Skills: Strong organizational skills with a keen eye for detail
Problem-Solving: Proactive and professional approach to problem-solving
Teamwork: Ability to work effectively as part of a team
Accuracy: High level of accuracy in data entry
Computer Literacy: Proficiency in using computer systems
Benefits
What do we offer?
Start Date: 1st of November
Contract:? Temporary until 31st of January 2024
Full-time:?(37.5 hours/week)
Working days/Hours:?Monday to Friday / 9:00 am - 5:00 pm (some flexibility with hours)
Salary: £24,000.00 per year
Training: 2 weeks, then continuous on the job training
Working Model: Office
Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
#wecare#wearecurious#weachievetogether
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