Our client, a leading Insurance Company is looking for Customer Support 1 - Data Entry & Call Center and This is for an initial duration of 05 Months Contract - Remote.
Job Title: Customer Support 1 - Data Entry & Call Center
Job Id: 24-04170
Location: Remote.
Duration: 05 Months Contract[W2]
Position Type: Hourly Contract Position (W2 only)
100% Remote - 8:30 - 5pm PST
Pay Rate is $17
Data entry and high-volume call centre experience is a must
Work Schedule
5 days' work week, 8.30-5.00 PM PST
Fully Remote work
Mandatory Required to work on Monday, Tuesday, and Saturday every week
Can choose one day off from either Wednesday, Thursday, or Friday.
Sunday's will be off.
The exact schedule will be finalized by the hiring manager (HM) after you start the job.
Job Specifications
Typically Has The Following Skills Or Abilities
One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Demonstrated ability to work with multiple software programs, simultaneously
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Job Description
With general supervision, ensure accurate, timely, and efficient customer support.
Respond to customer inquiries in a manner that supports the achievement of goals.
Essential Functions
Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures
Online purchasing & e-Commerce knowledge Internet knowledge
Payment processing/payment collections
Eligibility verification Order Status, Shipping Status, and Stock Availability
Accurate completion of necessary documentation, letters, and forms processing
Quality Assurance testing for company software
Research and resolve issues/complaints and determine appropriate resolution(s)
Solve problems and assist with issues that may not fit the "cookie-cutter” solution
Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
Thank You.
Sunrise Systems Inc.,
Desired Skills and Experience
DATA ENTRY, INSURANCE, INSURANCE COMPANIES, INSURANCE COMPANY, INSURANCE INDUSTRY, PRESCRIPTIONS, PRESCRIPTION, EYEWEAR, EYE WEAR, RETAIL, RETAIL COMPANIES, RETAIL COMPANY, TELECOMMUNICATIONS, TELE COMMUNICATIONS, MANUFACTURING, ORDER, ORDERS, ECOMMERCE, E COMMERCE, E-COMMERCE, ONLINE, PAYMENT, PAYMENTS, INQUIRIES, INQUIRY, PRODUCTS, SERVICE, SERVICES, CUSTOMER SUPPORT, CUSTOMER SERVICE, CALL CENTER, CALL CENTRE, CSR
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