Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.
We build smart baby products.
Our first product is a smart crib for babies from 0 to 24 months of age.
Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom!
We are all about sensing, learning and impacting the outcome for the baby and parents.
We are working to reimagine the baby nursery to make it smart, intuitive and delightful. We’re passionate about our people, our customers, our values, and our culture!
Position Summary:
Building & strengthening customer relationships
Listen, empathize and help customers achieve their goals
Manage incoming chats and emails and handle appropriate follow-up chats and emails
Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support
You’ll Be Improving & Responsible To–
Resolving, and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support
Your Experience Across The Years in the Roles You’ve Played
Bachelor’s degree preferred
Mad multi-tasking skills
Exceptional English communication skills, especially written
A positive, polite, confident, sincere and friendly disposition
The ability to solve problems & to think quickly on your feet
The ability to stay calm, cool and collected during stressful customer interactions
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
An eye for detail
Knowledge of CRM is a plus
2+ years of experience
Academic qualifications
Bachelor’s degree in English, Journalism or related field.
What We Offer:
Competitive salary
Fast professional growth: significant responsibility for your project.
Opportunity to apply in practice and rapidly grow your knowledge.
Competitive salary and additional benefits which will grow with the company.
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