Customer Care Representative, KSA - Customer Service Jobs in Riyadh

Job Description

About the Customer Care Representative jobs

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer Care Representative, KSA

The Customer Care department is responsible for the effective management and administration of inbound and outbound customer and distributor (channel partner) communication and the subsequent processing of orders and enquiries.

Key Responsibilities of Customer Care Representative jobs Riyadh - KSA

• Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
• Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
• Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
• Arrange special deliveries on request.
• Control and send out invoices.
• File ordering documents and related records.
• Handle service complaints from customers and/or sales representatives.
• Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
• Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
• Handle backorders.
• On request, act as back-up for colleagues within the CS team (for CS Rep II only)
   

What We Are Looking For

• Minimum education level: University (Bachelor’s Degree)
• Minimum 1-3 years of experience in Customer Service and working with order-to-cash processes, ideally in the Medical Devices/Medical Technology sector (or similarly regulated industry, e.g. Pharmaceuticals, etc.)
• Experience with and proficiency using SAP and the Microsoft Office suite of products (Excel, Powerpoint, Outlook)
• Excellent interpersonal and communication skills with a customer-centric mindset
• Highly organized
• Ability to manage a complex workload in matrixed environment
• Willingness to learn, grow and develop
• Business fluency in English and Arabic