Customer Success Executive - work from home jobs in Toronto

Job Description

Title: Customer Success Executive

Location: Remote (Canada)

Job Description

The Customer Success Executives are responsible for advice and support of our customers, offering solutions and tactics to help achieve their business goals while also increasing their awareness of Sapiens products and services to increase the companies’ engagement and uplift the revenue from these customers. They develop strategic plans that align with customers priorities and emphasize tools and services that can improve efficiency, streamline processes, or increase profits. They provide ongoing customer support to address challenge or resolve issues and are acting both as customers advocates within Sapiens and Sapiens advocates within the customer. Offering excellent customer service and problem resolution skills, you will be responsible for penetrating existing accounts and while supporting the entire Sapiens portfolio.

What You’ll Do
 

• Work with all other Sapiens departments, especially delivery and support, to ensure high degree of customer satisfaction and referenceability.
• Grow sales, and profitability through proactive management of assigned customers’ relationships by selling solutions (products or services) into your assigned existing accounts being responsible to identify opportunities as well as bring them to closure.
• Manage the client portfolio, retaining and growing client revenue, to achieve annual growth.
• Develop customers account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishing a clear action plan for success.
• Develop and expand the depth and breadth of the customer relationships.
• Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
• Serve as a trusted advisor with key accounts, customer stakeholders and executive sponsors to develop a true partnership relationship.
• Ensure overall customer success and satisfaction with the Sapiens products and services.
• Build relationships based on good rapport with both customers and internal project teams.
• Support marketing in customer activities like press releases, market speaking opportunities and other collaborations.
   

Requirements
 

• 10+ years of relevant working experience with at least five (5) years a Customer Success Executive.
• Experience and knowledge of core software solutions, with a focus on the insurance industry.
• Experience interacting with customer C-Levels, key business executives and stakeholders and developing good, long-lasting rapport with them (client references will be required).
• Experience with “solutioning” and identifying new opportunities from listening to customer business needs.
• Experience closing multi-million enterprise-wide software and services solution deals.
• A successful track record of revenue and profit growth as an Account Manager in a software company.
• A history of successfully working through the entire sales lifecycle, including negotiations and deal closing.
• Strong verbal, written and presentation skills.
• Ability to serve as a trusted liaison between the customer and our business units.
• Willingness to regularly travel nationally as required.