Customer Service Specialist - work from home voice process jobs in toronto

Job Description

You want to work in a culture-first company that believes in doing the right thing for their employees. A company that strives to provide a work environment where you feel valued and challenged? We have the best position for you. We are looking for a Customer Service Representative who will provide solutions regarding customer inquiries while remaining courteous and empathetic toward their concerns and needs while working from home.

Responsibilities:

• Strive for optimal customer satisfaction at all times.
• Respond to incoming calls with a positive and respectful attitude.
• Furnish customers with comprehensive details regarding premium appliances.
• Address and resolve customer concerns or issues, ensuring appropriate follow-up with effective solutions.
• Schedule appointments and dispatch service technicians accurately.
• Handle all customer requests promptly and efficiently.
• Maintain accurate documentation of customer/client information within the CRM system.

Qualifications:

• At least 3 years of experience in customer service or a call center setting.
• High school diploma or equivalent qualification.
• Experience in logistics is advantageous.
• Proficiency in actively listening to customer concerns and providing empathetic solutions.
• Collaborative team player mindset.
• Comfortable working in a high-speed environment.
• Capability to handle multiple tasks concurrently and navigate various applications simultaneously.
• Familiarity with Microsoft Office and Outlook.
• Understanding of Salesforce CRM is beneficial.
• Strong organizational skills and adeptness at prioritizing tasks.