Customer Service Representative - Technical  - Jobs in Glasgow

Job Description

About the job

General information

Job Title: Customer Service Representative - Technical

Ref #: 9238

Location: Glasgow

Department: BAR - CS - Banking Disputes Telephony

Business Area: CS - Banking Customer Service (Payments Disputes)

Working time: Full-Time

Date Published: 08-11-2024

Serving our customers, communities, and planet a little better every day.

Salary: Competitive salary starting from £22,500 plus annual bonus

Working Hours: Full time, 36 hours per week

As a Tesco Bank Customer Service Representative, you’ll be supporting our Credit Card and Clubcard Pay Plus customers when what they purchase doesn’t meet their expectations, working to resolve issues and obtaining the customer’s refund where appropriate.

You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all while remaining as office-based colleagues. However, once you have reached competency in role, you can request to transition to a primarily remote working arrangement through our ‘Moments that Matter’ working model. This will allow you to work from home for most of the time, while joining colleagues in our offices for significant occasions, such as team meetings, development discussions, and social events.

You Will Be Responsible For
 

• Supporting our Credit Card and Club Card Pay Plus customers when what they purchase doesn’t meet their expectations
• Using the Mastercard / VISA Scheme or Section 75 frameworks to resolve customer claims, delivering fair and timely outcomes every time
• Providing exceptional service to our customers to encourage continued use of our products and services
• You will be carrying out a range of customer service activities, including handing customer cases and enquiries that are more complex or outside the norm
• Supporting business requirements by working on a variety of data management and analysis tasks
   

You Will Need

• Customer Service experience with a background in Disputes is preferred but not essential
• Excellent written and verbal communication abilities, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office
• A passion for delivering an excellent customer experience and finding the best outcome for our customers
   

Every applicant must have the right to work in the UK to commence employment with Tesco Bank either by way of nationality, visa or work permit, and as you will be working in a highly regulated environment, all offers of employment for this role are subject to a series of background checks, including a criminal record check and stringent financial checks.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.

All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.