Job Description
About the job
As an Onboarding Relationship Manager at Barclys, you will play a pivotal role in the client onboarding process, acting as the primary point of contact for clients and internal stakeholders. Your expertise will ensure that all onboarding activities are executed efficiently and in compliance with regulatory requirements.
To be successful as a Onboarding Relationship Manager, you should have experience with:
- Relevant experience in client onboarding, relationship management, or Know your Customer (KYC).
- Good attention to detail.
- Effective communication skills.
Some Other Highly Valued Skills May Include
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Proficiency in relevant software tools and systems.
- A proactive mindset with a problem-solving attitude.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role will be based at our London Office.
Purpose of the role
To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution.
Accountabilities
- Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.
- Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.
- Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.
- Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.
- Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
- Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
- Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.
Analyst Expectations
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.