Customer Service Representative - Nagaland Jobs

Job Description

We're the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We are recruiting a Customer Service Representative to join our team in Stefanesti.

Purpose

You will be responsible for increasing customer satisfaction, loyalty and retention, exceeding customer expectations which can include management or provision of technical and/or non-technical customer service.

Why Aggreko? Here are some of the perks and rewards.

• Competitive compensation package +Annual Bonus
  • Company paid medical services subscription, both for employee and family members
  • Life & Risk insurance
  • Employee Assistance Programme for employees and loved ones
  • Work from Home Policy (up to 4 days per month)
  • Company car + fuel
  • Company provided laptop, cell phone

What You’ll Do

• Handle incoming customer calls to address equipment, service, or contract issues.
• Maintains and supports customer and supplier relationship(s).
• Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner.
• Make ad-hoc decisions in the best interests of the customer. Well defined levels of autonomy will provide the framework to work within allowing for an excellent customer experience.
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
• Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements.
• Assumes responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services. Has responsibility and ownership for all relevant customer queries.
• Deliver an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes.
• Ensure the accuracy and efficiency of contacts and customer / job data.
• Responsible for the Service administration teams supporting the hire process.
• To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process.
• Contracts management into Aggreko system.
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis
• Creation Clients into the system.
   

Typical Experience

• Ability to perform in a demanding and fast-pacing environment with a proven track record of working under pressure without close supervision;
• English - intermediate level (written and spoken);
• Driving license - category B - mandatory requirement
   

Kindly note that we accept applications coming only from within Romania, as the role holder must have a deep understanding of the National Energy Regulatory Authority. However, Intermediate English (both written and spoken) is a mandatory requirement, as we are operating in a multinational environment.

Find out more and apply now.

Bring your energy. Grow your career.

Equity, diversity and inclusion at Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.