Domain Consultant - Customer Service Jobs in Gurgaon

Location : India, Haryana, Gurugram
Date Posted : 28/09/2024
Salary : As per Market Standard
Company : Wipro
FULL_TIME - on site

FULL_TIME
Any
customer-service-telecalling-jobs
it-software-jobs
1 to 5 years
Bachelors
Job Description

Role Purpose

The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions.

Do

  • Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners.
  • Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction
  • Develops solutions and services to suit client’s business strategy
  • Estimates scope and liability for delivery of the end product/solution
  • Seeks opportunities to develop revenue in existing and new areas
  • Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded.
  • Drives Proposal creation and presales activities for the engagement; new accounts
  • Contributes towards the development of practice policies, procedures, frameworks etc.
  • Guides less experienced team members in delivering solutions.
  • Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse
  • Creates reusable IP from managed projects
     



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