Support Worker Back Office Support  - Newcastle Upon Tyne Jobs

Job Description

About the job

Support Worker (Supporting colleagues working in services)

Newcastle (Out of Hours Team)

Combination of evenings, nights and weekends. (Rota basis)

Permanent: Part time (18.75 hpw)

Pay £12 per hour (£23,464 per annum [pro rata]) plus great benefits including Health Cash Plan

Driver, Desirable

Home, a place where you belong

This is a great opportunity for a support worker to join our team here in Newcastle. As a support worker within the out of hours team, you will mostly be on hand via the telephone to best support our colleagues working in our supported housing services. You may even support with shift cover too.

This is the perfect job for you if you like the buzz of a supporting many supported housing services. This is a fast-paced environment and very reactive. You’ll be jumping into action with your experience and expertise, supporting our services who need us the most.

This is mostly supporting perm / bank colleagues when they are working services. They will contact the out of hours service via telephone. You will only support customers in services if a temp shift cover is needed from the out of hours team. This is prominently an office based role.

Day in the life of a support worker

• You will work across the ‘hotspot’ evenings, nights and weekends. Days may vary from week to week and will work on a rota basis.
• You will have a reactive role and no two shifts will be the same. This role will have variety.
• You will support via the telephone anything from staff unable to attend their shift (and sourcing temp cover), responding to repairs, health and safety incidents, emergency bed move-ins, and even responding to customer safeguarding alerts.
• From Northumberland to central Newcastle, you will have sound working knowledge of our services and how to find the best resolution in line with policies and procedures
   

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for the 5th Great Place to Work in the UK!

You bring

• Experience working in a fast-paced environment.
• Have proven skills and competence with support work and concierge.
• Brilliant behaviours and thrive in a reactive role.
• Can jump into action and cover a shift in service when required.
• Strong teamwork and having sound decision making skills.
• Excellent communication skills (as the majority of your work will be via the telephone).
• Excel in written communication skills – writing reports is a large part of the role.
   

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• You will work from the Tyneside Foyer on Westgate Road with other out of hours service colleagues.
• Most of your shift will be answering calls from our colleagues in supported housing services and compiling reports to share with service managers.
• There may be a requirement to cover a shift within one of our North East services. This will be either support worker or concierge.
• Able to use technology for essential paperwork / key tasks.
• Full training will be provided. You will have the teams full support.
• To get from A to B, having a vehicle insured for business purposes is desirable. The great news is that we’ll pay your mileage if you need to attend services!
• You’ll need an Enhanced Adults and Children DBS check done and we pay for that.