Executive/Senior Executive, IT

Job Description

This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.
 

• Responsible for managing the IT Infrastructure & IT Applications/Systems supporting Great World Serviced Apartment’s 24 by 7 operations.
• Provide support and resolve IT issues (E.g: Apartment Network issues) that are reported by GWSA’s residents.
• Provide administrative and application support to internal customers.
• Sourcing, evaluation, purchasing and maintaining of property’s IT assets.
• Manage and coordinate with vendors on IT matters such as issue escalation, improvement initiatives, contract executions, or projects.
• Good understanding with ITIL Process
• Ensure that all IT Operation activities are tracked in ITSM Platform
• Participate in and support projects/tasks assigned by functional manager at group level.
• Perform other duties as directed by direct and functional Manager in supporting Facility Management and Guest Services.
   

Job requirements
 

• Min. Diploma or equivalent in Information Technology.
• Good communication and problem-solving skills.
• Good organizational and collaboration skills.
• Experience in Customer Service Oriented environment preferred.
• Experience in onsite EUC IT Support preferred.
• Able to work independently.
• At least 3 years of relevant experience.