Job Description
Technical Support Specialist
XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.
We are currently seeking a Technical Support Specialist to join our team supporting customers. Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment. A solid foundation in technical support involving production print or web/email is an ideal background. Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.
Job Responsibilities
- Assist customers by troubleshooting software at a highly professional level
- Analyze and identify symptoms of a problem to provide an end-to-end solution
- Consult customers with data/web/design workflow and implementation
- Maintain up-to-date knowledge of software and resources
- Provide guidance to fellow team members as a subject matter expert
Job Requirements
- Ability to speak English and be bilingual in French or German
- BA in Computer Science, Management Information Services, or equivalent experience required
- At least four years of experience in a Technical Support field, troubleshooting software problems
- Variable Data Publishing (VDP). Subject matter expert with hands on experience with a VDP software solution. For example, XMPie
- Experience implementing, deploying and troubleshooting PURL and email campaigns
- Solid troubleshooting and research skills across multi-platform desktops and servers
- Proficiency installing and configuring software in Windows Server and MS SQL Server environment
- Familiarity with Adobe Creative Suite (CC)
- Great customer service skills and a willingness to learn
- Highly developed verbal and written communication skills in English
- Ability to work both in a team environment and independently
- Discipline to be self-motivated and self-directed when necessary
Desirable Qualities
- Experience with web client technologies such as HTML, CSS, JavaScript and AngularJS
- Database creating and executing T-SQL
- Code development experience and education
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