Customer Onboarding Manager | EMEA (Deel IT) - Remote Customer Service Jobs in UAE

Job Description

About the job

Who We Are Is What We Do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

As Deel IT’s Customer Onboarding Manager you will work as part of our Customer Success Team and you will be responsible for successfully onboarding new Hofy customers to the platform.

You identify with the following:

• Onboard and grow: You will onboard Deel IT customers seamlessly, and will partner with long term growth and success in mind.
• Guide and coach: You provide tailored support, onboarding guidance and training to ensure customers are set up from day one.
• Trusted technical partner: Become a trusted partner and a technical integration expert and will truly understand their business needs, present and future.
• Advocate for good: You can be the voice of the customer in Deel IT so we best understand how we can improve and deliver excellence throughout onboarding and implementation.
• Ahead of the curve: You plan with a Go-live dates in mind, you know how to proactively identify opportunities and pivot to achieve results.
• Owner mindset: You’ll learn Deel IT’s product offerings inside and out to ensure that you can support your accounts in their Deel IT journey supported by our CSM’s and GTM team.

What you need to succeed:

• Walked the walk - You have at least 3+ years of experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.
• Expert Insight - Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
• Creativity and drive - You have a creative approach to problem-solving and embrace the challenge with the tools at your disposal.

Competent communicator - You are an excellent communicator with great written and presentation skills.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.