Customer Care Executive (HO) - Customer care jobs in Dubai

Location : UAE, Dubai, Dubai
Date Posted : 23/10/2024
Salary : As per Market Standard
Company : Sharaf DG
FULL_TIME - on site

FULL_TIME
Any
customer-service-telecalling-jobs
retail-jobs
1 to 4 years
Bachelors
Job Description

About the job

Job Summary & Purpose:

  • Provide administrative support to customer care teams, ensuring seamless issue (carry-in related) resolution and accurate documentation.
  • Coordinate service delivery, manage customer inquiries, and resolve issues to ensure customer satisfaction within the agreed TAT.
  • Escalate unresolved issues to designated teams and collaborate with internal teams to resolve complex issues.
     

Key Performance Areas (KPAs) & Principal Accountabilities:

1 Vendor intimation
2 Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
3 Complaints are to be attended to and closed to the satisfaction of the customer
4 Execute Purchase Returns of products lying at the service center/supplier if not returned in 15 business days.
5 ISO Compliance - as per Audit rating (SOP Compliance Store)
RequirementsExperience(Yrs. & Field): 2-3 years
Educational Qualification: Diploma/Graduate
Professional Certifications: Diploma in Hospitality - preferable
Skills & Abilities: Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
Desired Skills and Experience

Experience(Yrs. & Field): 2-3 years Educational Qualification: Diploma/Graduate Professional Certifications: Diploma in Hospitality - preferable Skills & Abilities: Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills

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