Technical Officer - Birla Opus Jobs in Mumbai

Job Description

About The Aditya Birla Group

A global conglomerate, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors – metals, pulp and fiber, chemicals, textiles, carbon black and cement.

Aditya Birla Group is among the Forbes Best Employers, 2020 and 4th in the world and 1st in Asia Pacific in the 'Top Companies for Leaders' study 2011 (conducted by Aon Hewitt, Fortune Magazine and RBL).

About Birla Paints Division Grasim

A new venture in the space of paints, Birla Paints division – Grasim is set to offer a diversified new-age portfolio of paints and related products in line with global megatrends. Planned to have presence across multiple locations in India. An exciting place to work, setting up world class systems, processes, future technologies, from design to scale up, involving extreme challenges and agility to add color to your career.

Key Result Areas

• Technical knowledge on wood working and Wood Finishes Products – Melamine, PU (Polyurethane) , Polyester etc. Along with product knowledge, product application skills are required.
• Recommendation of competition products and Manage Product Trials; Testing in the field with different kinds of Mechanise tools and market practices.
• Handholding of team in field for product related support like product demo, training to contractors/ applicators and problem-solving products and application related.
• Evaluating customer complaints and taking corrective action relating to product application issues.
• Implement protocols for conducting customer field trials, documentation on data analysis and feedback to Marketing team.
• In coordination with Sales, ensure regular active listening to and understanding of customers/ contractors and consumer/contractors’ segments.
• Relationship Development with internal and external customers and OEMS as well as Channel partners and Capturing Market Insights.
• Effective monitoring of competitors' activities and structured reporting.
• Documentations for the Training, filed visits and complaints of the region
• Technical insights from Customers/ contractors/ Dealers to identify the scope of new product Introduction.
• Identify critical market trends and assess their potential impact on WF business

Desired Skills and Experience

Vendor Management,Technical Support