Remote Customer Service Support - Data Entry Specialist - Deerfield Jobs

Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your role at Baxter:

Your role as a Data entry specialist primarily focuses on the Management of Service request in GSP (Global Service Platform by Oracle) You will support Field Service in their Field Correction Action activities and support Product Surveillance with Aging complaints. Our goal is to keep the amount of FCAs closures high and the number of aging complaints low.

Your team:
Your team will play a meaningful role in ensuring compliance with FDA regulations, enabling Baxter to continue its mission of providing innovative solutions for patients in need of care. As a fully remote team, we take pride in our ability to collaborate effectively across multiple miles and time zones, encouraging a supportive and inclusive work environment. In addition to competitive compensation, our team members enjoy a range of benefits, including matching contributions to 401K, paid time off, optional medical, dental, and eye care insurance, and many more.

What you’ll be doing:

• Support Field Action activities by maintaining service requests in Global Service Platform for work completed in the field.
• Assists with customer service activities by composing or updating service requests via email or customer portal
• Coordinate internally with the team to set up ad-hoc projects
• Build processes and procedures or Job aids.
• Fix service requests by analyzing the audit trail and identifying the root cause of the issue
• Run queries with an analytical approach according to the specific requirements for the closure procedure, create outputs and streamline reports.
• Experiment with new procedures to simplify processes.

What you’ll bring:

• High School Diploma or GED required
• Ensures accuracy and attention to detail in all tasks.
• Demonstrates effective time management skills, prioritizing tasks efficiently and meeting deadlines consistently
• Proficient in using Microsoft Excel, including advanced tools, and has experience with GSP
• Leads multiple work activities with ease, prioritizing tasks as necessary.
• Communicates effectively and professionally through email and instant messaging.