Receptionist - Jobs in Ypsilanti, MI

Job Description

About the Receptionist - Jobs in Ypsilanti, MI

Ypsilanti, MI Receptionist Jobs :

Part time flex schedule.

JOB SUMMARY of Receptionist Jobs :

This position is responsible for assisting the administrator and other key personnel in managing the incoming calls and schedules. Additionally, this position is paramount in providing a fantastic first impression of Villa both in person and via phone. Therefore, phone etiquette is paramount along with exceptional customer service skills. The Receptionist demonstrates great customer service by mentoring Villa’s three core principles of Exceptional Care, Passionate Service and Unexpected Luxury in all of his\her job duties and responsibilities.

DUTIES/RESPONSIBILITIES of Receptionist :

• Enthusiastically and effectively handles incoming phone calls and visitors. Will act as the unofficial “VP of First Impressions.”
• Works closely with Concierge and other departments to ensure communication when there is a visitor in the facility.
• Will garner feedback from visitors on their visit and service they received and will act as a gatekeeper to disseminate the information to the proper department staff.
• Will control all calls coming into the facility in a professional manner and tone.
• Takes accurate messages.
• Will oversee all mail in facility. Accurately sorts and distributes mail.
• Efficiently contacts appropriate staff members with referrals - Plays key role with ensuring all referral related calls get to the right party in the proper amount of time.
• Maintains a card file of residents at the front desk. Will ensure elopement precautions are always practiced.
• Welcomes and provides applications for job seekers - Plays key role in ensuring all job applicants get proper paperwork as well as proper introduction and possible interview.
• Writes temporary name plate and places on appropriate room.
• Requests fax items/faxes requested items.
• May Input admission or patient information into the computer system as required.
• Strictly follows policy and safeguards computer passwords and computer use authorities. Understands the importance of logging on and off the computer system and will consistently maintain all computer protocols.
  
   

REQUIRED SKILLS/ABILITIES for Receptionist :
 

• Excellent customer service skills: has the ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility, regional and area
  
   

staff.
 

• Ability to work well in a fast-paced environment.
• Able to organize and prioritize work.
• Effectively communicate verbally and in writing.
• Ability to efficiently operate computer and phones.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
  
   

EDUCATION and EXPERIENCE:
 

• High School diploma or equivalent.
• 1+ years of experience as a receptionist.
  
   

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS for Receptionist Jobs in MI :
 

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.
• Meet all health requirements as needed.
• Dialogue concerning ADA reasonable accommodations are always available upon request - i.e. the interactive process.