The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” Nursing resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
Essential
Skills and Experience
Excellent communication skills and experience of conducting customer training, workshops and/or presentations
Excellent consultative skills ability to articulate and communicate ideas
Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
At least 3 years’ experience working in healthcare and a good understanding of clinical processes
Experience with EMR systems
Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
Experience working in a nursing role within a hospital environment.
Experience contributing to a multi-disciplined team
Experience with writing functional documents
Experience of business process mapping
Knowledge of Information Systems
Desirable
Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
Experience implementing software solutions
Exposure to IT services in a customer-facing setting
Previous experience as an Application or Configuration Specialist
Previous experience of change management
Good computer skills
Experience conducting software testing
Education & Training
University degree- Nursing Degree (nursing back ground with ICU, oncology and maternity experience.)
Clinical specialty
Proficiency in English
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